Refunds
This policy covers deposits and fees for Cloud Service Link professional engagements.
Eligibility
Refunds apply to deposits and fees for assessments, usage reviews, attribution workshops, and quarterly briefings. We do not sell physical goods or software licences.
Timeframe
Cancellation requests must be sent in writing to info@cloudservicelink.digital at least five business days before the scheduled kickoff or workshop date for a full deposit refund, unless work has already started.
Full and partial refunds
- Full refund: if we cancel an engagement for reasons within our control, or if you cancel before materials intake begins and outside the five-day window exceptions above.
- Partial refund: if intake or analysis has begun, we refund the unused portion after deducting time already worked at the rates implied by the statement of work.
Non-refundable items
- Completed briefings and delivered final packs
- Workshop facilitation days already held
- Third-party room hire purchased at your request
Work already started
Once billing exports are under analysis or a workshop agenda has been customised for your stakeholders, fees for that stage become earned and are not returned.
Deposits
Deposits reserve analyst time. They are credited toward the final invoice. Unused deposit balances follow the full or partial rules above.
Rescheduling and no-shows
You may reschedule a workshop or briefing once without fee if you give at least three business days’ notice. Shorter notice or a no-show may forfeit the session fee for that date while remaining engagement stages continue as agreed.
Refund process and method
Approved refunds are processed within fourteen business days to the original payment method where possible. Bank transfers may require additional details for Korean domestic accounts.
Contact
Refund requests: info@cloudservicelink.digital · +8285645668 · 223-2,Gabeulbilding,Garwol-dongYongsan-guSeoul+8285645668Korea